Shipping policy
At PIPPI Ceramics, every piece is handmade to order with care and attention to detail. Please read our shipping information below before placing your order.
Processing Time
As each item is handcrafted, please allow 3–4 weeks for your order to be made before it is dispatched. During busy periods, processing times may be slightly longer, but we will always keep you updated.
Shipping
Once your order has been completed, it will be carefully packaged and shipped using a tracked delivery service where available. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
Delivery Times
Estimated delivery times begin after your order has been shipped and may vary depending on your location.
- Australia: 1–3 business days
- International: 5–15 business days (delivery times vary by destination)
Please note that delivery estimates are not guaranteed and may be affected by customs processing, carrier delays, or peak shipping periods.
International Orders
Customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These charges are not included in the purchase price or shipping cost.
Order Tracking
If tracking is available for your shipment, you'll receive a tracking number by email once your order has been dispatched.
Incorrect Shipping Information
Please ensure your shipping address is correct when placing your order. PIPPI Ceramics cannot be held responsible for delays or lost parcels caused by incorrect or incomplete addresses.
Lost or Damaged Parcels
If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery (or the expected delivery date) with your order number and photos of any damage. We'll work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or shipping, please contact us. We're always happy to help.